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Frequently Asked Questions

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  • What services do you provide?
    We are a Registered NDIS provider for Community Nursing and Support Coordination Level 2 and 3. We offer a range of Nursing services including education management, PEG/Enteral feed supports, wound and continence assessments and management. We also have a passion for highly complex needs ie Palliative care. We are passionate about supporting those participants with complex needs who require a higher level of expertise and therefore are delighted to now offer Level 3 coordination to support our existing Level 2 participants.
  • How can I access your services?
    Accessing our services is simple. You can get in touch with our team through our website, email, or phone. We'll guide you through the process and help you choose the right path for your specific requirements.
  • What areas do you serve?
    We proudly serve various communities and regions, and our services are available in Cairns, Innisfail, Weipa, Aurukun, and many more. If you're unsure about whether we cover your location, please feel free to reach out to us.
  • Are your services covered by insurance or funding schemes?
    Yes, our services are often covered by insurance providers and government funding schemes such as NDIS (National Disability Insurance Scheme). We can assist you in navigating the funding options available to you. However, we also provide care and support to fee paying clients.
  • How do I know if I'm eligible for NDIS support?
    Scheduling a visit is easy. You can either call us directly or use our online referral system on the website. We'll work with you to find a suitable time that fits your schedule.
  • What qualifications do your nursing staff and coordinators have?
    Our nursing staff and support coordinators are highly qualified professionals with extensive experience in their respective fields. Our nursing staff are all registered with AHPRA and bring with them a wealth of experiance. Our support coordinators have undertaken formal training to enable them to better serve you. We are dedicated to providing the best possible care and support for our clients.
  • How do you ensure the safety and well-being of the participants?
    The safety and well-being of our participants are our top priorities. We have robust safety protocols in place, regular training for our staff, and continuous monitoring to ensure high-quality care and support. All of our staff have been Police checked.
  • What makes your community nursing and support coordination services unique?
    Our services stand out due to our person-centred approach, personalized care plans, and a team of compassionate professionals who go the extra mile to enhance the quality of life for our participants.
  • Can you coordinate services from other providers as well?
    Yes, we believe in comprehensive and holisitic support. Our coordination services extend beyond our own offerings to collaborate with other service providers, ensuring a holistic approach to your care and support.
  • How can I provide feedback or lodge a complaint?
    Your feedback is valuable to us. You can provide feedback or lodge a complaint through our website's dedicated feedback links or by contacting our support team directly.
  • Do you offer 24/7 support?
    Yes, We provide flexible support options, including 24/7 care for participants who require around-the-clock assistance. Please get in touch with us to discuss your specific needs.
  • What is the main difference between Level 2 and Level 3 of Support Coordination?
    Level 2 Coordination of Support focuses on strengthening a participant’s ability to design and then build their supports with an emphasis on linking the broader systems of supports across a complex service delivery environment, direct their lives, not just their services and is focused on assisting participants to build and maintain a resilient network of formal and informal supports. This involves working together to understand the funding, identify what participants expect from services, and how participants want that designed, coaching and working with participants to develop capacity and resilience in their network. It builds the participant’s confidence and skills to direct their lives, not just their services. Level 3 Specialist Support Coordination is delivered by an appropriately qualified and experienced practitioner to meet the individual needs of the participant’s circumstances such as a psychologist, occupational therapist, social worker, or mental health nurse. Specialist Support Coordination is expected to address complex barriers impacting a participant’s ability to implement their plan and access appropriate supports, reduce complexity in their support environment, and overcome barriers to connecting with broader systems of support and funded supports. A higher level of support for participants whose situations are more complex and who need specialist support. A specialist support coordinator will assist participants in managing challenges in their support environment and ensure consistent service delivery.
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